PRIVACY POLICY
Confidentiality and security are paramount values for 33 Raw Elements, and, consequently, we are committed to guaranteeing User privacy at all times and not collecting unnecessary information.
Below, we provide you with all the necessary information about our Privacy Policy regarding the personal data we collect, explaining:
Who is responsible for processing your data.
For what purposes we collect the data we request from you.
What is the legitimacy for their processing.
How long we keep them.
To whom your data is communicated.
What your rights are.
1. CONTROLLER
33 Raw Elements
C/ San Agustín 39
La Laguna, Santa Cruz de Tenerife
Email: info@33raw.com
2. PURPOSES, LEGITIMACY AND RETENTION OF DATA PROCESSING SENT THROUGH:
CONTACT FORM
Purpose:
To provide you with a means to contact us and respond to your information requests, as well as to send you communications about our products, services, and activities, including by electronic means, if you check the corresponding acceptance box.
Legitimacy:
The user's consent when requesting information through our contact form and, where applicable, by checking the box to accept the sending of commercial information.
Retention:
Until your request is resolved through our form or once answered by email, if it has not generated new processing. In case you have agreed to receive commercial communications, until you request to unsubscribe from them.
PURCHASE FORM
Purpose:
To manage your purchase orders, process payment, manage shipping, answer order-related queries, and inform you about our products and services, including by electronic means when legally appropriate.
Legitimacy:
The execution of the purchase agreement and the legitimate interest to inform our customers about products or services similar to those contracted.
Retention:
During the contractual relationship and, once it has ended, during the legally required retention periods to address any fiscal, accounting, administrative, or legal liabilities. In relation to commercial mailings, until you exercise your right to object.
CREATE ACCOUNT / REGISTRATION FORM
Purpose:
To register you as a user and allow you access to services reserved for registered users of our website, consult orders, manage your data, and, where appropriate, send you commercial communications about our products or services, including by electronic means.
Legitimacy:
The user's consent upon registration and the controller's legitimate interest in keeping its registered users informed about its products, services, and activities.
Retention:
Until the registered user requests to unsubscribe and, subsequently, during the legally foreseen periods to address possible liabilities. In relation to commercial mailings, until you exercise your right to object.
SUBSCRIPTION TO OUR NEWSLETTER
Purpose:
Sending our commercial newsletter and informative and advertising communications about our products or services that may be of interest to you, including by electronic means.
Legitimacy:
The user's consent when subscribing to our commercial mailings and/or newsletter.
Retention:
Until the interested party revokes their consent and requests to unsubscribe from the service.
SENDING EMAILS
Purpose:
To respond to your requests for information, fulfill your requests, and answer your queries or questions.
If we receive your Curriculum Vitae, your personal and resume data may become part of our databases to participate in current and future selection processes.
Legitimacy:
The user's consent when requesting information through the email address or when sending their data and CV to participate in our selection processes.
Retention:
Once your request has been answered by email, if it has not generated new processing. In the case of receiving your CV, your data may be kept for a maximum of one year for future selection processes.
OBLIGATION TO PROVIDE US WITH YOUR PERSONAL DATA AND CONSEQUENCES OF NOT DOING SO
The provision of personal data requires a minimum age of 14 years or, where applicable, sufficient legal capacity to contract.
The personal data requested is necessary to manage your requests, register you as a user and/or provide you with the services or products you may contract, so if you do not provide them to us, we will not be able to properly assist you or provide you with the requested service.
In any case, we reserve the right to decide whether or not to incorporate your personal data and other information into our databases.
3. RECIPIENTS OF YOUR DATA
Your data is confidential and will not be transferred to third parties, unless there is a legal obligation to do so.
However, for the proper provision of services, certain providers may have access to personal data as data processors, for example, web hosting services, IT maintenance, payment gateways, transport companies, or email marketing services, always under the corresponding legal guarantees.
4. RIGHTS IN RELATION TO YOUR PERSONAL DATA
Any person may withdraw their consent at any time, when it has been granted for the processing of their data. In no case does the withdrawal of this consent condition the execution of the purchase agreement or the relationships generated previously.
Likewise, you can exercise the following rights:
Request access to your personal data.
Request the rectification of your data when it is inaccurate.
Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Request the limitation of its processing in certain circumstances.
Object to the processing of your data for reasons related to your particular situation.
Request data portability in the cases provided for in the regulations.
Other rights recognized in applicable regulations.
Where and how to request your rights:
By means of a written request addressed to the controller at their postal or electronic address indicated in section 1, indicating the reference “Personal Data”, specifying the right to be exercised and with respect to what personal data.
You can address your request to:
33 Raw Elements
C/ San Agustín 39
La Laguna, Santa Cruz de Tenerife
Email: info@33raw.com
In case of discrepancies with the controller regarding the processing of your data, you can file a complaint with the Spanish Data Protection Agency: www.aepd.es
5. COOKIES
This website may use technical, personalization, analytical, and advertising cookies, both first-party and third-party, which process connection and/or device data, as well as browsing habits for statistical and advertising purposes.
Therefore, upon accessing our website, in compliance with Article 22 of the Information Society Services Act, where applicable, your consent will be requested for the use of non-essential cookies and additional information about them will be provided through the corresponding Cookie Policy.
6. SECURITY OF YOUR PERSONAL DATA
In order to safeguard the security of your personal data, we inform you that we have adopted the necessary technical and organizational measures to guarantee the security of the personal data provided, preventing its alteration, loss, unauthorized processing, or access.
7. UPDATING YOUR DATA
It is important that, for us to keep your personal data updated, you always inform us of any changes to it. Otherwise, we are not responsible for its accuracy.
We are not responsible for the privacy policy regarding personal data that you may provide to third parties through the links available on our website.
This Privacy Policy may be modified to adapt to changes that occur on our website, as well as to legislative or jurisprudential modifications on personal data that may appear, so it is recommended to read it each time you provide us with your data through this Website.
Last updated: 05/05/2026
